Refund Policy for SBNGC Design

Thank you for shopping at SBNGC Design. We value your satisfaction and strive to provide you with the best possible experience. Please review our Refund Policy to understand our guidelines regarding refunds.

Eligibility for Refund

We offer refunds under the following circumstances:

• Defective or Damaged Products:
  If you receive a defective or damaged product, please contact our customer support team within [number of days, e.g., 7 days] of receiving the item. We will provide instructions on how to return the product for a replacement or a refund.
• Incorrect Item Received:
  In the rare event that you receive the wrong item, please notify us immediately. We will arrange for the correct item to be shipped to you, or you may opt for a refund.

• Order Cancellation:
  If you decide to cancel your order before it has been shipped, we will issue a full refund.

How to Request a Refund

To initiate a refund, please follow these steps:

• Contact Customer Support:
  Send an email to [support@sbngcdesign.com] with your order number, a description of the issue, and supporting photos if applicable.

• Wait for Approval:
  Our customer support team will review your request and provide further instructions, including whether the item needs to be returned.

• Return the Item (if required):
  If instructed to return the item, please do so within [number of days, e.g., 14 days] of receiving the approval. Ensure the item is in its original condition with all packaging and tags.

• Refund Processing:
  Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method.

Non-Refundable Items

Please note that certain items are non-refundable:

• Gift cards
• Downloadable software or digital products
• Personalized or customized items

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [support@sbngcdesign.com].

Changes to this Refund Policy

SBNGC Design reserves the right to update and revise this Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website.

Thank you for choosing SBNGC Design!